Check individuals can hear the smoke alarm. People with hearing impairment will require a specialist smoke alarm device.

Smoke kills more people than flames do. Explain that it is essential not to open a door where the fire is. Smoke is toxic and if breathed in, can send a person unconscious and kill them.

Emphasize the importance of evacuating the building immediately the smoke alarm goes off or if smoke is seen coming under a door.

Keeping escape routes clear of all trip hazards is essential, especially if individuals have impaired eyesight. Where there is multiple-occupancy, all individuals have a collective responsibility to keep escape routes clear.

People must not delay in leaving the building. Remind them not to go and collect anything – just leave.

Discuss where it is safe to call the fire brigade from and ensure all occupants know and agree this.

The Fire Brigade take control of the building immediately on arrival at the scene. It is important to emphasize that no one is allowed back into the building until the Fire Brigade have satisfied themselves that it is safe to re-enter. Care and support workers will not be allowed back inside either until the Fire Brigade gives permission.